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Privacy policy

Privacy policy Makiko

http://www.makiko.nl

About our privacy policy

Makiko cares a lot about your privacyWe therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care.We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by MakikoThe starting date for the validity of these conditions is 26/04/2021, with the publication of a new version the validity of all previous versions is canceled.This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties.We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we save it, which security techniques we use and for whom the data is transparent.

Web store software

Shopify

Our webshop has been developed with Shopify softwarePersonal data that you make available to us for the benefit of our services will be shared with this partyShopify has access to your data to provide us (technical) support, they will never use your data for any other purposeShopify is obliged to take appropriate security measures based on the agreement we have concluded with themThese security measures consist of the application of SSL encryption and strong

password policyShopify is a certified credit card data processorShopify uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or storedShopify reserves the right to share collected data within its own concern in order to further improve the serviceShopify takes into account the applicable legal retention periods for (personal) dataThe EU/US Privacy Shield applies, your data may be processed in the United States.

Web hosting

MyDomain

We purchase web hosting and email services from MijnDomeinMijnDomein processes personal data on our behalf and does not use your data for its own purposesHowever, this party can collect metadata about the use of the servicesThese are not personal dataMijnDomein has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal dataMijnDomein is obliged to observe secrecy on the basis of the agreement.

E-mail and mailing lists

MailChimp

We send our e-mail newsletters with MailChimpMailChimp will never use your name and e-mail address for its own purposesYou will see the 'unsubscribe' link at the bottom of every e-mail sent automatically via our websiteYou will then no longer receive our newsletterYour personal data is stored securely by MailChimpMailChimp uses cookies and other internet technologies that provide insight into whether e-mails are opened and readMailChimp reserves the right to use your data to further improve the service and to share information with third parties in this context.

We use the services ofThis party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possiblehas no access to our mailbox and we treat all our e-mail traffic confidentially.

Payment processors

Shopify

We use the Shopify platform to handle (part of) the payments in our webshopShopify processes your name, address and residence details and your payment details such as your bank account or credit card numberShopify has taken appropriate technical and organizational measures to protect your personal dataShopify reserves the right to use your data to further improve the service and to share (anonymised) data with third parties.In the case of an application for a deferred payment (credit facility), Shopify shares personal data and information regarding your financial position with credit rating agenciesAll the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Shopify's services for which they engage third parties.Shopify does not store your data for longer than permitted by the legal terms.

Reviews

TrustPilot

We collect reviews via the TrustPilot platformIf you leave a review via TrustPilot, you are required to provide your name, place of residence and e-mail addressTrustPilot shares this information with us so that we can link the review to your orderTrustPilot also publishes your name and place of residence on its own websiteIn some cases, TrustPilot may contact you to clarify your reviewIn the event that we invite you to leave a review, we will share your name and email address with TrustPilot.They only use this information for the purpose of inviting you to leave a reviewTrustPilot has taken appropriate technical and organizational measures to protect your personal dataTrustPilot reserves the right to

to engage third parties for the provision of services, we recommend this

TrustPilot given permissionAll the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which TrustPilot engages third parties.

Shipping and logistics

PostNL

If you place an order with us, it is our job to have your package delivered to youWe use the services of PostNL to carry out the deliveriesIt is therefore necessary that we share your name, address and residence details with PostNLPostNL only uses this information for the purpose of executing the agreementIn the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

Invoicing and accounting

e-boekouden.nl

We use the services of e-boekhouding.nl to keep track of our administration and accountingWe share your name, address and residence details and details regarding your orderThis data is used for the administration of sales invoicesYour personal data will be sent and stored protectede-boekreken.nl is obliged to observe secrecy and will treat your data confidentiallye-boekouden.nl does not use your personal data for purposes other than those described above.

External sales channels

Purpose of data processing

General purpose of the processing

We only use your data for the benefit of our servicesThis means that the purpose of the processing is always directly related to the order you provideWe do not use your data for (targeted) marketingIf you share information with us and we use this information to contact you at a later time - other than at your request - we will ask you for explicit permission.Your data will not be shared with third parties, other than to meet accounting and other administrative obligationsThese third parties are all bound by confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our servicesThese data (for example your IP address, web browser and operating system) are not personal data.

Participation in tax and criminal investigations

In some cases, Makiko can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigationsIn such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods

We keep your data as long as you are our clientThis means that we keep your customer profile until you indicate that you no longer wish to use our servicesIf you indicate this to us, we will also regard this as a request to forgetOn the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs.However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.

Your rights

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of usWe explain below which rights these are and how you can invoke these rightsIn principle, in order to prevent misuse, we will only send copies and copies of your data to your already known e-mail addressIn the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourselfWe keep records of completed requests, in the case of a request to be forgotten, we administer anonymous dataYou will receive all statements and copies of data in the machine-readable data format that we use within our systemsYou have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection

You always have the right to view the data that we process or have processed that relate to your person or that can be traced back to youYou can submit a request to that effect to our contact person for privacy mattersYou will receive a response to your request within 30 daysIf your request is granted, we will send you a copy of all data with an overview of the processors who have this data, stating the category under which we have stored this data to the e-mail address known to us.

Right of rectification

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to you.You can submit a request to that effect to our contact person for privacy mattersYou will receive a response to your request within 30 daysIf your request is granted, we will send you a confirmation that the details have been adjusted to the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the data that we process or have related to your person or that can be traced back to you.You can submit a request to that effect to our contact person for privacy mattersYou will receive a response to your request within 30 daysIf your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you cancel the restriction.

Right to portability

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to you by another partyYou can submit a request to that effect to our contact person for privacy mattersYou will receive a response to your request within 30 daysIf your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by us by other processors or third parties to the e-mail address known to us.In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights

In some cases you have the right to object to the processing of your personal data by or on behalf of MakikoIf you object, we will immediately stop the data processing pending the settlement of your objectionIf your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently discontinue the processingYou also have the right not to be subject to automated individual decision-making or profilingWe do not process your data in such a way that this right appliesIf you are of the opinion that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Through our website, cookies are placed from the American company Google, as part of the “Analytics” service.

We use this service to keep track of and receive reports on how visitors use the websiteThis processor may be obliged to provide access to this data on the basis of applicable laws and regulationsWe have not allowed Google to use the obtained analytics information for other Google services.

Cookies from third parties

In the event that software solutions from third parties use cookies, this is stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any timeHowever, you will always find the most recent version on this pageIf the new privacy policy has consequences for the way in which we process already collected data relating to you, we will notify you by e-mail.

Contact details

Makiko

Nieuwe Blekerstraat 51 9718EG Groningen The Netherlands T E info@makiko.nl

Contact person for privacy matters

Anne Plomp